Refund policy

Returns & Refunds

We want you to love your BLUSHLY™ purchase. If you are not completely satisfied with your order, please contact us within 30 days of delivery to request a return.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. Proof of purchase may also be required. Return eligibility may vary depending on the product and supplier.

Please do not send a product back without contacting us first. Return instructions and the appropriate return address will be provided after your return request has been reviewed and approved. Items returned without prior authorization may not qualify for a refund.

To request a return, contact us at sjimenez79@live.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible. Please include your order number and photos of the item and packaging when possible so we can review the issue and determine the appropriate resolution.

Exceptions & Non-Returnable Items

Certain items may not be eligible for return for health, hygiene, safety, or other reasons. Items that have been used, altered, damaged after delivery, or returned without prior authorization may not qualify for a refund.

Sale items and gift cards may be non-refundable where permitted by law. If you are unsure whether your item qualifies for a return, please contact us before sending anything back.

Exchanges

If you would like a different item, please contact us. When applicable, the easiest option may be to return the original item and place a new order after the return has been approved.

Refunds

Once an approved return has been received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Original shipping charges, when applicable, may be non-refundable unless the product was damaged, defective, incorrect, or otherwise required by applicable law.

Cancellations

Because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be canceled once submitted. Contact us as soon as possible if you need to request a cancellation.

Questions

For questions about returns or refunds, contact us at sjimenez79@live.com.